Disappointed with poor quality control

[Illiana]

To begin with I don't need your approvals to realize piss poor quality control when I see it. It is what it is, as I stated in the header.
Was just letting everyone know how poorly they check these vehicles out which explains why so many vehicles leave the factory with defects,
especially when people are having ESS codes start flashing as they drive them off of the lots, and then the JEEP shuts down and is in repair for months on end.
JEEP knows they have a problem with that but won't fix it. I guess that's not their fault either.
Whether you want to admit it or not JEEP truly does not care what they ship out of the plant. Once it's built with problems or not it will ship at all costs and then lay the burden upon the consumer or even the dealers.
The transport company won't scratch 3 out of 4 wheels and 2 of the 3 scratches on the vehicle were under the clear protective film on the vehicle. You would also think after so many years of JEEP having water leaks that they would actually test the vehicle for water leaks before leaving the factory.
Which water leaks lead to further damages in vehicles. Such as wiring harnesses getting soaked and causing electrical issues as well as creating an environment to have black mold growing in places it shouldn't, which can and will become toxic if unattended.
I have been thru this on a 2017 Ford F-350 Dually which ruined the truck and had to make them buy it back.
The dealer admits they only look for obvious damage when they unload the vehicle so the scratches were missed by them. The dealer won't give me new wheels or fix the paint because JEEP will not work with them after signing for the delivery. Especially for what discount they gave me on the deal to begin with.
As I stated in my original post we did do a water test which was negative and the dealer hadn't cleaned the vehicle yet, so they hadn't done any washing of the vehicle yet. So it was finding it's way in from somewhere. Heck even the white stains from the salt off the roads were still on the JEEP so they really hadn't had much of a chance to do anything.
I have no real reason to be upset with the dealer because it is damage done before it left the plant. Also the dealer has been great to work with and very understanding so it wouldn't seem right to blame them as so many JEEP LOVERS on here automatically do. In their eyes JEEP can do no wrong no matter what and that's just plum crazy.
I did decline the vehicle and they will be sending it back to JEEP for one more go of it. I will be reordering the RUBICON one more time. Also have the manager checking into the availability of ordering the Gladiator MOJAVE.
Don't get me wrong I really loved the Gladiator but was just very disappointed in the condition it was delivered in and shouldn't have left the factory that way.
Not looking to get into a pissing contest with a bunch of knot heads. Just stating facts of my experience so far with this particular JEEP.
Have a great day.

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[ShadowsPapa]

I love what I like, hate what I dislike. Doesn't matter - if there's an issue with something, it may be my favorite brand or thing, but someone WILL hear about it......... but there's no proof or evidence here it's a "Jeep" issue for a fact.

Did you see Mercedes is recalling three quarters of a MILLION cars because sun roofs can FLY OFF while driving? Hmmm?

My JT had two issues - the bed cover was saggy - bad saggy (not a Jeep product to be fair) and the front passenger door doesn't latch well (an adjustment issue and again, to be fair - it's getting a bit worse so I could see it may have been an easy miss at the factory)
So - a saggy tonneau cover and a door that needs to be adjusted. No scratches, no leaks, no rattles, no creaks or squeaks.
There will always be something missed - PERIOD.
So you had one of those cases of something gone wrong.
Was it the factory? Can you prove the issue was with them?
A leak can be caused by many things - including transportation - if you've seen how some of the trucks and trains are operated - the roads, the tracks. I can see how things happen. My wife and I were driving I 80 heading west and there was an auto transport in the left lane next to us and we were amazed to see a load of new expensive Chevys next to us and one of them - a nice fancy Camaro - was having the hood hammered to death as the car bounced on the rough highway and the car bounced up against the rails on the trailer just above it. Those things are tight in there, little clearance. A rough road and stuff happens.
Transport by train? I could comment on the tracks in our state if it had to pass through here...............

Cars and trucks are made by people. People make mistakes. Boeing, anyone?
No one here has ever missed anything when inspecting or checking things over?
I have, and I have a great reputation for attention to detail - OCD, a perfectionist, and I still miss now and then.

I'm so far quite please with the quality control at Jeep. There's things I could pick apart for sure - but I could do that with almost any vehicle, even one I built myself. Nothing is ever good enough for me.
I buy whatever truck I feel meets my needs or desires at the time I am looking. I've owned Chevy, Ford, Jeep as far as pickups.

 

[Atomicat]

As a JT owner and a QC manager for a service/construction industry, I can see both sides. QC is conducted to ensure that the customer is getting the product that they pay for. This includes workmanship, materials and schedule. In a perfect world, quality is 100 % all the time. we do not live in a perfect world. As this applies to FCA, they work towards every product being the best it can and every customer feeling that they received a product worthy of the price paid. Some things are beyond their control such as the individual transporter or the dealership receiving inspector. Even parts manufactured outside of FCA are subject to an external QC process that may, or may not be extensive. FCA and their dealers should address these issues to the satisfaction of the customer. If this can't be achieved, then the the buyer has the right and responsibility to find a product that meets their needs or standards.

That being said, I am confident in my purchase. I have an older YJ, a Jeep SUV for work and a new Gladiator. They all meet my expectations. I have reasonable expectations such as minor issues will come up from time to time. Warranties ensure new products are repaired as needed. If any of these vehicles had issues that fell below my standards while on the new car lot, they would have remained on the lot and not in my driveway or garage.

Let the buyer beware and vote with your wallet. These are cliches, but they have served me well over the years. I buy what I believe has a value to me. As for name-calling and other disrespectful behavior, Knock it off! Nobody needs that crap. Just my 2 cents.

 

[Bowerss2]

/This Thread & the OP

 

[sad85XD]

Can we just add a "Pointless Rants" Category to the forum. These one off complaining posts are filling up the general like garbage.

Step one: Complain about something
Step two: Reasonable arguments from others
Step Thee: Bitch at others for not agreeing with the rant.

Like clock work.

 

[Atomicat]

10-4. I get the "subtle" hint. Your opinions matter, but everyone else who has one is going too far. I agree OP is not being reasonable, but in opposing him and his opinion, I should shut up and move on! Got it loud and clear!

 

[sad85XD]

10-4. I get the "subtle" hint. Your opinions matter, but everyone else who has one is going too far. I agree OP is not being reasonable, but in opposing him and his opinion, I should shut up and move on! Got it loud and clear!

Wow. I must have like magic words or something. Cuz I said one thing but you got something completely different from what I actually said. So, sure?

And I get your "subtle" hint too, but my mother is a lovely woman. How dare you.

 

[Whiteknight]

Obviously, I exaggerated. From your presence here, I can clearly give you more credit than the average sales guy. No offense to you intended.

I have worked with so many knuckle head sales people and have seen some very helpless ones too. My moto is never believe a salesperson, make them prove it. This also double checks what I say; do to so many sources and changes that happen almost daily. No offense taken thanks for they reply.

 

[Bruticus]

I think even you can admit this is not the norm. To blame Jeep QQ is, dramatic.

^^This.

I've owned/leased upward of 30+ vehicles now, both new and used--includes Porsches, Audis, 3 other Jeeps and many Japanese models--and the Gladiator is the FIRST vehicle I've had with zero (and I mean ZERO) defects from the factory or in delivery. No leaks. No rattles. No misalignments. No paint imperfections (and even have Destroyer Gray / Sting Gray). Everyone's experience will be different, but I've been impressed. If you get a bad one, get it fixed or don't take delivery. Period.

 

[1911tacticalnut]

This thread is so far off track it’s unbelievable. I know what I know about the situation and it is what it is. The scratches were under the clear film protector installed from the factory on 2 rear fender flares and I am not going to continue to feed the fire to feed the JEEP frenzy. This isn’t my first JEEP nor first vehicle. I have bought and sold hundreds of vehicles in my day, I know what’s right from wrong.
At this point and time it is what it is. I have ordered a replacement Rubicon Gladiator. I was just expressing my disappointment and wasn’t asking for any drama nor approval from anyone on this site. I am going to make another swing of it and move on and hope that JEEP can actually deliver a good product to my dealer. Thanks to everyone for your input no matter how negative they may get, after all this is free America.

 

[5JeepsAz]

Vintage Classic!!! Y'all millennials oughta take a peepers:

 

[danielspivey]

This thread is so far off track it’s unbelievable. I know what I know about the situation and it is what it is. The scratches were under the clear film protector installed from the factory on 2 rear fender flares and I am not going to continue to feed the fire to feed the JEEP frenzy. This isn’t my first JEEP nor first vehicle. I have bought and sold hundreds of vehicles in my day, I know what’s right from wrong.
At this point and time it is what it is. I have ordered a replacement Rubicon Gladiator. I was just expressing my disappointment and wasn’t asking for any drama nor approval from anyone on this site. I am going to make another swing of it and move on and hope that JEEP can actually deliver a good product to my dealer. Thanks to everyone for your input no matter how negative they may get, after all this is free America.

Thanks for your post and sorry there are some negative jerks on here, but I guess that’s everywhere. Some people just want to argue just because.

Gotta love the ones who complain about people complaining.... if everything was perfect with our Jeeps from the start, not many people would be here on this forum...

 

[MarineHawk]

… This isn’t my first JEEP nor first vehicle. I have bought and sold hundreds of vehicles in my day, I know what’s right from wrong. …

Hundreds?

 

[1911tacticalnut]

Hundreds?

Yep you read it correctly. I have owned almost everything under the sun. Pleasures of being self employed for 20 years

 

[MarineHawk]

Yep you read it correctly. I have owned almost everything under the sun. Pleasures of being self employed for 20 years

"Hundreds," by definition, means at least two hundred. You've bought and sold more than 10 vehicles per year? Almost or more-than one-per month, every month, for 20 years? Sorry, but I don't believe it. If you had the money to do that for a full 20 years, with all of the money you would have spent and lost in all of the transactions, you could have had a custom 6x6 with a hand-crafted mahogany interior with leather imported from Kenyan zebras and had super awesome custom electronics and paint scheme. Instead, you are complaining about factory scratches and a leak on a stock JTR?

I, apparently, have 527 posts on here, and I have not used any one of them to claim dishonesty by any one on here. I do so now. Unless you're just the weirdest billionaire on Earth. It's possible, but I think very unlikely. Bought and sold more than 200 vehicles in 20 years? You go through vehicles faster than most people go through a loaf of bread, and you come on a forum to complain about scratches? If all that weirdness were true, you would have just sold the vehicle like a used pair of shoes and moved on like all of your other hundreds of bought and sold vehicles. I don't believe any of that. Too weird.

BTW, your vehicle description claims a JTUR. What's does the "U" in that stand for?

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