Oracle Flush Mount Tail Lights cracking?

[Proteus]

DO NOT BUY FROM ORACLE! They have been a nightmare with these horrible lights. I returned them in perfect condition, never used (with box) and they STILL charged me a restocking fee AFTER they where late shipping the product (by months). Do yourself a favor. Don’t buy.

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[JeepOfTheseus]

I bought these: https://www.cjponyparts.com/led-tai...ens-pair-jeep-gladiator-2020-2021/p/TLLED158/

They aren’t flush mount, but they have OEM fitment, connection, and didn’t crack.

 

[Gren71]

I bought these: https://www.cjponyparts.com/led-tai...ens-pair-jeep-gladiator-2020-2021/p/TLLED158/

They aren’t flush mount, but they have OEM fitment, connection, and didn’t crack.

I feel like I remember seeing you post these before, but maybe it was another member. So apologies if this is a redundant question. How are the backup lights on these?

 

[j.o.y.ride]

I broke a factory tail light last week, and briefly considered these because they’re reasonably priced. But first I called them to ask if the issues have been resolved. They said most people do have issues, but a Tazer will fix it, and they don’t know what the problem is. What got me is that they blamed the problem on how the JT is wired. My response was simple. If it’s got a wiring problem, why do the oem lights work fine? Their aftermarket parts just aren’t designed to work as a seamless replacement. And now they’re not structurally strong either? I have one of their other products and have been a lucky one so far, but will not buy another product of theirs, ever. They’re rushing things to market that aren’t tested well enough, and then don’t stand behind their products when they fail. @ORACLElights, you should be embarrassed, mostly by how you treat your customers.

It's not a wiring problem, they don't have the brainpower to resolve it. This is the one thing they do and they can't solve the riddle of factory voltages.

I haven't had any issues, one of the few it seems. But someone else should capitalize on their shortcomings.

 

[WILDHOBO]

It's not a wiring problem, they don't have the brainpower to resolve it. This is the one thing they do and they can't solve the riddle of factory voltages.

I haven't had any issues, one of the few it seems. But someone else should capitalize on their shortcomings.

No question.

 

[JeepRealtor]

Wow, glad I cancelled my order on these.

 

[Gladiator832]

Man this company is just a customer service magnet!

 

[Gladiator832]

This response has guaranteed I will never buy anything from your company
and on top of that
I will actively warn everyone looking for lights to stay away from you.

I have seen how many issues your headlights have.

As an outsider, it just looks like you make subpar products and don't support your poor quality.

OP fight this via credit card company. Their response won't hold up

THIS I will do also!

 

[AXISJT]

Yeah I was looking at Oracle when I finally replace my headlights and drls but not anymore. Seems like they used to be one of the companies to set the bar in the lighting category but after seeing all this with the tail lights and some other things I won't be buying anything from them I'll go over to auxbeam most likely.

 

[punk'n]

When a company sells a product as plug and play, and later says that you need to buy a device from another company to make their product work right.....that is a major RED flag.

They should have immediately refunded all orders until THEY came up with an integrated solution. Their customer service responses have been comical at best.

On a side note.... I bought their pre-runner light kit for $51.35 with shipping . 2 out of 3 had the lenses discolor and 1 fell off in about 8 months.

 

[jay21mojave]

After reading the Oracle reply.. Standard Corporate B.S. Denial.. That mgr should reconnect and handle this off line directly.. Wake up Oracle, those lights probably have a 300% markup..

 

[sharpsicle]

Oracle's response here sucks. It is the definition of bad customer service and poor engineering practices. But hear me out on two points that anyone installing anything should understand:

• Over-tightening something risks it breaking. Don't do this.
• Under-tightening something risks allowing unwanted flex, and eventual breaking. Don't do this.

So if Oracle is saying over-tightening is a problem and should be avoided, that's understandable. And if someone does over-tighten or under-tighten and the lights crack and fail, that's on the customer. But that's also where we get into trouble with Oracle specifically. They are not setting any clear expectations for installation and then are using their own ambiguity against the customer.

If Oracle is saying there's a too tight situation, but that they still need to be snug enough to the frame for stability, then they 100% need to provide a torque spec. That's the reason such specs exist. Any engineer worth a damn should understand this concept when designing something such as this. Even if there's a large range you could tighten it to, there's still a defined range. Without that, how can you even say it's not a defect? What spec did he exceed that caused the failure? There isn't one! Get with your engineers ASAP to define what this spec is.

If you designed these lights to handle a torque that wouldn't be achieved during install, you could probably get away without a spec, but then again you wouldn't have these complaints either. So clearly they weren't designed robust enough to avoid providing the torque spec. Other products are, sure, but yours aren't. You need to own up to that. This doesn't mean it's a bad product necessarily, it just means you need to cover the installation more thoroughly than others might.

Instead, they're saying "you didn't tighten it right, even though we never told you how to tighten it, and now it's your fault." No, @ORACLElights , that's your fault. Provide a spec to the customers so they can install it right and then you can actually identify what are or aren't warranty defects!

I have these tail lights on right now, and thankfully no issues...yet. I'd like to check to see if they're too loose or too tight, but I have no idea what that means in Oracle's context. Tell me the spec, please, so I can check it now and avoid having to do this same thing later.

And get @bigcheeshead a new tail light. Accept your shortcomings, provide the obviously needed information, and get back on track. You messed up, stop blaming the customer.

 

[kabookie10]

Offering to sell me a replacement for a product that's less than a month old and effectively calling your customer a liar is not an acceptable solution!!!

To clarify, according to your statement, it is a common problem with the product but it's not a product defect because every person that experienced this issue freely admitted to overtightening the screws or do you have other scientific methods of proving your theory?

Sorry to hear this happened to you. That sucks that they aren't standing behind the product but it seems that this day in age customer service is non existant. Companies hire people and train them to just say "sorry sir we understand your frustrations" and leave you hanging. I like the Oracle lights but after reading the "lights out" issue and now this I'll be saving my cash.

ALthough one arguement you may have with them is in their instructions, do they state a torque value for the screws? IF they are saying "people are overtightening" then what is to tight? Whats the torque spec so you don't overtighten them. If they don't list this then how are you suppose to know whats to tight? From their instructions all I see in Step 6 is "FULLY TIGHTEN". @ORACLElights this is terrible. You have people over tightening screws and breaking your chinese plastic piece and supply instructions that are mediocre at best then when your customers break the tabs because the instructions say "FULLY TIGHTEN" you tell them good luck thanks for your money and your on your own with some epoxy. If you want to stand behind that statement of "you over tightened them" then give them a torque value to meet, not "fully tighten". And also put in your instructions not to use an impact driver to put the screws in. You know people are going to do that even though they shouldn't.

This is terrible and I feel for all the guys and gals that this has happened to.

 

[kabookie10]

Oracle's response here sucks. It is the definition of bad customer service and poor engineering practices. But hear me out on two points that anyone installing anything should understand:

• Over-tightening something risks it breaking. Don't do this.
• Under-tightening something risks allowing unwanted flex, and eventual breaking. Don't do this.

So if Oracle is saying over-tightening is a problem and should be avoided, that's understandable. And if someone does over-tighten or under-tighten and the lights crack and fail, that's on the customer. But that's also where we get into trouble with Oracle specifically. They are not setting any clear expectations for installation and then are using their own ambiguity against the customer.

If Oracle is saying there's a too tight situation, but that they still need to be snug enough to the frame for stability, then they 100% need to provide a torque spec. That's the reason such specs exist. Any engineer worth a damn should understand this concept when designing something such as this. Even if there's a large range you could tighten it to, there's still a defined range. Without that, how can you even say it's not a defect? What spec did he exceed that caused the failure? There isn't one! Get with your engineers ASAP to define what this spec is.

If you designed these lights to handle a torque that wouldn't be achieved during install, you could probably get away without a spec, but then again you wouldn't have these complaints either. So clearly they weren't designed robust enough to avoid providing the torque spec. Other products are, sure, but yours aren't. You need to own up to that. This doesn't mean it's a bad product necessarily, it just means you need to cover the installation more thoroughly than others might.

Instead, they're saying "you didn't tighten it right, even though we never told you how to tighten it, and now it's your fault." No, @ORACLElights , that's your fault. Provide a spec to the customers so they can install it right and then you can actually identify what are or aren't warranty defects!

I have these tail lights on right now, and thankfully no issues...yet. I'd like to check to see if they're too loose or too tight, but I have no idea what that means in Oracle's context. Tell me the spec, please, so I can check it now and avoid having to do this same thing later.

And get @bigcheeshead a new tail light. Accept your shortcomings, provide the obviously needed information, and get back on track. You messed up, stop blaming the customer.

YOu beat me to it. The torque spec is exactly my thoughts also. Where is that other than a statement on their instructions that state "FULLY TIGHTEN". THen when the part breaks you deny warranty and claim they over tighten. WHATS TO TIGHT? WHATS TO LOOSE? @ORACLElights probably doesn't know either.

 

[WILDHOBO]

Moderators, when will @ORACLElights be banned as a vendor? They make tons of money by finding people on this forum, but then don’t support or stand behind their products. It seems they’re not holding up their end, to say the least.

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