Dealer overfilled oil

[Maximus Gladius]

I have a consumption issue and have taken it back twice. I did the oil change and added 5qts and checked one day, about 1200mi in, and was 1.5qt low. No leaks, not underfilled. The first time I took it to a dealer to see the issue was, the dance was "do an oil change, then we'll monitor and bring it back in 1500mi and we'll check it." So I did, and of course it was fine.

Another 1000mi later, it's low a quart plus again... So I take it in, and they topped it off and say "bring it back in exactly 1000mi, and we'll investigate it further and see what's next." Again, they topped it off, put dye in it they claim, and send me on my way. I'm still in warranty another 5mo. and honestly feel that they're just kicking the can down the road at this point. @JeepCares any suggestions? This motor is eating oil and I'm tired of wasting my time back n forth to the dealership to be "topped off" and sent down the road. I have more faith in a 95 4Runner with 150k on it right now compared to this thing...?

When my first engine was consuming coolant, they put a dye in the coolant to see if it would show up in the oil. The investigation was going to be long, several months in fact through Covid and all so my insurance company had it replaced. I wasn’t waiting for corporate to make the right decision to replace.

Service manager said if the dye is found in the oil then the heads would come off and have to be sent out for X-rays. In your case, would the dye end up on the plugs or tops of pistons or in the exhaust or cats or what?? Can’t they just pull the plugs and see where the oil is coating stuff?

I’d say they are following the first course of action from FCA.

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[ShadowsPapa]

I have a consumption issue and have taken it back twice. I did the oil change and added 5qts and checked one day, about 1200mi in, and was 1.5qt low. No leaks, not underfilled. The first time I took it to a dealer to see the issue was, the dance was "do an oil change, then we'll monitor and bring it back in 1500mi and we'll check it." So I did, and of course it was fine.

Another 1000mi later, it's low a quart plus again... So I take it in, and they topped it off and say "bring it back in exactly 1000mi, and we'll investigate it further and see what's next." Again, they topped it off, put dye in it they claim, and send me on my way. I'm still in warranty another 5mo. and honestly feel that they're just kicking the can down the road at this point. @JeepCares any suggestions? This motor is eating oil and I'm tired of wasting my time back n forth to the dealership to be "topped off" and sent down the road. I have more faith in a 95 4Runner with 150k on it right now compared to this thing...?

Here's the full TSB -

 

[ReverendZ]

Huh, that's an interesting tsb. Probably the one the service writer told me the tech found about my El knocko, of course this doesn't address metal shavings visibly present ? in the oil. Still quite interesting that the pcv system would allow oil injestion

 

[ShadowsPapa]

Huh, that's an interesting tsb. Probably the one the service writer told me the tech found about my El knocko, of course this doesn't address metal shavings visibly present ? in the oil. Still quite interesting that the pcv system would allow oil injestion

Yeah, obviously yours is unrelated.
Luckily the PCV on this is normally quite good.
But these are only as good as those who work on them..........

 

[Tuggernuts]

My last Jeep Wave oil change is this week. So far it was overfilled the first time and the second time there was oil all over the inside of the engine bay the second time. I made them thoroughly clean their mess with that. Not sure why they are so cavalier about this stuff. I’ll be doing it after the third one.

 

[545moose]

Tell them to check the PCV system -
It may be CONSUMING it, not leaking it.

Thanks, I’ll do that for sure. It’s very sketchy, especially with my warranty end date looming and no extended warranty in place yet

 

[ShadowsPapa]

Thanks, I’ll do that for sure. It’s very sketchy, especially with my warranty end date looming and no extended warranty in place yet

Once an issue is reported during your warranty and there's a record of it - you are covered.
They can't say - hey, sorry, ran out of time before it was fixed, tough.
If you don't report it and/or there's no record, that's different because then they can say that it happened after warranty.
Make sure that you record your conversations, keep emails, keep papers, just keep good records and a paper trail. Make sure they give you documents showing what you reported. Make sure the reports show that you stated what was going on.
Doesn't matter now if the warranty runs out this week or in 10 miles.

 

[545moose]

That's great to know that once it's been noted, you're good to go, but I still don't trust them. I don't think it would be that easy. Everything is babysitting with them, EVERYTHING. I hear ya on the documentation thing as well, however, when the model from the dealer is to use a stupid technician will text you feature, and they respond when they have an update, but if you ask a legitimate question, it seems the message doesn't get through. And the warranty fixes with my paint are a totally different issue, yet I have a patchwork of newly painted things...

 

[ReverendZ]

For all the folks following the ongoing saga of El Knocko the Nacho JT. It is in the shop, finally after three weeks, no word on what they have found or not found yet. Racking up miles on the White Willy they gave me, almost 1k on the loaner.... hope they don't get all butthurt about it, I drive 37mi a day minimum to work and back.

 

[ShadowsPapa]

For all the folks following the ongoing saga of El Knocko the Nacho JT. It is in the shop, finally after three weeks, no word on what they have found or not found yet. Racking up miles on the White Willy they gave me, almost 1k on the loaner.... hope they don't get all butthurt about it, I drive 37mi a day minimum to work and back.

Their problem, not yours (but sadly, they are including you in the problems)

Best of luck - I am watching this with great curiosity.

 

[ReverendZ]

Good news everybody! Or not, I don't know. El Knocko is apparently torn down but not far enough to determine where the metal came from or why it's knocking. I was told they are trying to make a cost benefit analysis of something on replacing engine vs an inflame repair. The only thing I can think is that if they have it tore down in frame right now and can't find the failure it probably is bottom end reciprocating parts, which I would think warrants the replacement. Since jeep is aware of how the issue started, at least in my point of view, I'm thinking they are telling the dealer you wrecked his toy, you get to pay to fix it. If that's the case, and they try and band aid it, I will politely tell them they can keep it and refund my purchase, minus the mileage allowance, and I will go and purchase something old, without a loan, that has a solid engine trans combo, maybe something from the late 50s early 60s from the willys company.... but I digress.

If they drop a crate engine in, awesome, first thing I am going to do is pop the hood, inspect all the fluids, check the cleanliness of the engine bay, check all the visible connections I can see and reach, check over everything else and listen to the engine before I agree it is fixed. Mainly because I have spent a month driving one that is quiet as can be aside from the standard vvt ticking.

Maximus, I haven't forgotten your wise words, just not ready to drop that bomb yet.

Tuesday will be 30days since I placed it in their care on the fourth visit for the same concern ?

Thanks all for watching and reading through my rants. Like this post, subscribe and stay up to date on the latest happenings. Make sure to check out one of our friends (hope that's okay) ShadowsPapa and his threads, super informative and well written. Goodnight and good weekend.

 

[ReverendZ]

Oh, side note, go to your local NAPA and ask them to search for part reapr, yes REAPR, you will find that when the zombies are coming and the trucks not running NAPA can have your back ?

 

[ShadowsPapa]

Oh, side note, go to your local NAPA and ask them to search for part reapr, yes REAPR, you will find that when the zombies are coming and the trucks not running NAPA can have your back ?

LOL -

 

[Maximus Gladius]

Maximus, I haven't forgotten your wise words, just not ready to drop that bomb yet.

I said something wise?? When?

 

[Maximus Gladius]

El Knocko is apparently torn down but not far enough to determine where the metal came from or why it's knocking.

Did they make you sign financial responsibility if they don’t find anything, …you pay for it??

Why on earth would they not just replace it? Are the techs skilled enough to rebuild engines now? I’ve had services managers from Chrysler and Toyota say ‘they don’t have time to do tear downs (if customer signs) and rebuilds, if it’s broken, the case is explained and the manufacturer replaces the part’.

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