HPFP Replacement Recall - Post Fix Review

[kickingaz]

I had my recall repaired on November 13th. When I arrived, I asked the Service Writer to have the Service Technician take a photo of the fuel pump so that I could see whether there was any metal in the fuel system that may impact the fuel lines in the future. I even provided a copy of a photo from this forum showing exactly what I was looking for.

1. The repair was only for the CP4 HPFP. I asked about the photo and was told the Service Technician said it was fine and here didn’t take a picture. He said that the vehicle would not start if there was any metal in the fuel system (which I know is incorrect).
2. The only change I noticed is my mpg seems to be just a little off, may be from their test drive.
3. I have not noted any issues post repair, but have not driven it that much either.
4. My concern is that even thought the fuel pump was replaced, there may have been some metal that could clog fuel lines or other fuel components in the future after this recall has been closed and this is now my responsibility. This is why I specifically asked to have a photo of the part. I also didn't seem to have the owner's manual supplement that is supposed to be provided with the recall, but when I emailed the dealer about this I was told it was put in my glovebox. Of course it was on the bottom of the glovebox under everything else.

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[HighNoon]

I had mine done yesterday. No notable difference so far. There is a slight diesel smell but I have not seen any signs of leaks. Probably some spillage changing parts. They did leave a new maintenance schedule that said 10,000 mile oil and fuel filter change. That’s the way I understood it along with the service writer. I went ahead and had them change the fuel filter right then so if anything happens it’s on them. I use fuel treatment on most fill ups.

 

[alpineovernappa]

Frustrating today!

@JeepCares setup an appointment for me to get my jeep inspected and have the safety recall completed as my fuel filter housing is showing metal shavings.

Originally I had visited 4 dealers and they all told me the same thing, get rid of the vehicle. So I used jeep cares to setup an appointment.

Upon arrival at the dealer they told me that the service advisor the appointment was setup with did not work at that dealer anymore.

They then told me they have no ability to get the recall parts and there was nothing they could do for me.

I then asked if they could at least do the inspection, because the vehicle is likely unsafe to operate for much longer due to the metal shavings in the fuel.

They then agreed to take it in and ‘inspect’ it as apart of the recall but it will be at least 2 days before they can look at it.

Jeep Cares had setup the appointment and informed me they would get me a rental.

After I dropped it off I walked over to a coffee shop and called jeep cares. They informed me my case was closed and that they would reopen a new case and give me a call in a few days.

I was pretty upset by this but there was nothing the rep could or would do for me

I was told that I would get a call back today, but never got one.

I waited at the coffee shop for a few hours but never got a call back.

So I paid and Uber’ed home…

Here is the message I got from Jeep Wave prior to the appointment.

——————
My Name is Gertrude but you can call me "Gigi"
My phone number is 844-533-7928 ext. 4061353.
My hours are 11:30am-8pm Eastern Standard Time.


For your concerns, you can reference case number 87526585.
——————

Long story short… maybe they were right and I should have just taken the massive trade in loss…

Did you check the sediment in the fuel filter to see if it was metallic? Algae is commonly mistaken for metal shavings and is very similar in appearance to what you’ve posted.

 

[CreepyJeepy]

Did you check the sediment in the fuel filter to see if it was metallic? Algae is commonly mistaken for metal shavings and is very similar in appearance to what you’ve posted.

Yup! it was a mixture of both.

My pump, lines, etc. has been replaced and all is good now.

 

[LOGS]

Ok well Jeep Bogus Tipton in Brownsville, TX is giving me the run around saying they need to inspect it first before they order and replace. Of course there's no rentals. Does anyone have the recall steps handy so I can go in and show them in person?

 

[kickingaz]

Ok well Jeep Bogus Tipton in Brownsville, TX is giving me the run around saying they need to inspect it first before they order and replace. Of course there's no rentals. Does anyone have the recall steps handy so I can go in and show them in person?

This should do it...

 

[GladiatorPilot23]

Hi Guys I bought my truck Nov 22 2023. Would it have had the new pump from the factory or dealer? It does not look like work was done as far I can tell looking on top of the engine bay? Were all 2023 affected or 2022 that were sold as 2023 the latest ones? I never saw a notice in the glove box when I bought it.

 

[Badunit]

They were not allowed to sell EcoDiesels that were covered by the recall until the recall was completed on them. They cannot sell any that need the recall done. Any being sold since the recall started (April '23?) better have the new pump in them, whether straight from the factory or via recall.

 

[fourfa]

Dropped off mine today for the recall, after waiting on the list since October. One thing - has anyone here actually been able to keep the old pump? I asked the service adviser, and they were adamant that they cannot give it to customers; they don't get paid for the job unless they send back the old HPFP to Jeep. Said I can see and inspect it, but not keep it.

 

[CreepyJeepy]

One was able to keep it (I think Rusty).

I had the advisor bring it to me and I pulled control valve on top, some small flakes were present on mine.

But the advisor told me they needed it and I couldn’t keep it.

along with the pump a few lines get replaced…

make sure those lines are replaced.

 

[Rusty PW]

Dropped off mine today for thie recall, after waiting on the list since October. One thing - has anyone here actually been able to keep the old pump? I asked the service adviser, and they were adamant that they cannot give it to customers; they don't get paid for the job unless they send back the old HPFP to Jeep. Said I can see and inspect it, but not keep it.

I got mine back.

 

[DylanM]

Unless there's a newer version of the recall that states otherwise, seems to me the dealerships doesn't need to keep the old pump. See the excerpt from page 3 of the recall below.

 

[fourfa]

Ya, weird. The gal at the desk today had just attended a training of some sort, and there was no arguing with her.

 

[Jteakus]

Took my 70K mile JL in Thursday. They called me around 15:00 and said it was ready. My wife works right around the corner so I had her drive the JT to work Friday and trade with them. Got call the HPFP was done but they wanted to perform recall install for something in tailgate. I have a 3-day weekend and don't want to go into town so I will be picking it up Tuesday am. I asked service writer exactly what has been upgraded on new pump. He said it is a CP3. He must have it confused with the Cummins and I didn't argue (too much). I will talk to the tech when I pick up the JT. I can find zero info about what has been changed and would like to know. No problems with JT OR JL, both purchased new and well maintained. Diesel additive in every tank.

 

[Jteakus]

Pic of invoice

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