Web Build Issues - Select-Trac Option Missed!

[jensjer]

Ordered My first new ride, a 23' Gladiator Mojave (firecracker). Went through all the motions, It's currently in order status D...
I had NOT dug into what "Selec-trac" was, as the build page stated in bold.. "Full time 4wd"

I knew it came with part time 4wd as it's a 4x4.. which is clearly stated. Upon build, seeing "Full time 4wd".. I said to myself who the hell wants "full-time 4wd"??? what a gas hog... maybe a soccer mom? I don't want a CRV, Subaru, or a Audi quatro,..
Noting my last experience with jeep tech consists of a 2004 LJ which I still have.

I'm 45, I work in marketing communications.. Is it me,.. or is that extremely poor communication on jeeps part? Every other option on the build page is strikingly clear, automatic or manual.. mud terrain or A/T, or the image is self explanatory.. there is no need to dig deeper to determine what the feature is.. and "Full time-4wd" is perfectly clear as to what it is..
but what is not, is that you also get 2hi, 4lo, etc.. unless you clicked into it.. but why would you with a description so concise..and to the point??? They need a ux editor over at the jeep.com site.

The dealer will not amend the order. *I have a email out to "contact us" on jeep.com with a similar communication as the above..
People..is there a better way to get this amended on my order? and ideally added clarity to their website so other suckers makes a terrible mistake like this?

I live in Wisconsin where there is 200ft of snow and 200 ft of dry pavement stacked back to back like this for miles, selec-trac sounds like the perfect solution to our winters.

Any advice you can give!!

Maybe @JeepCares can help me?
*Update* Jeep customer service replied and stated that only the dealer can amend an order.. So now I went back to communication with the dealer and they are say'ing they'll reach out to their regional sales rep. who is back from vacation on sept. 29th. Time is an issue, the order is still in D status but I'm guessing not for long, ordered and in the system as of sept. 16th.

It still bugs me that even standard options on the build site are listed with great clarity.. why is an engine that you only have one option of listed? Yet you can actually pick 2 different transfer cases and those are not listed with any clarity.

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[NachoRuby]

That's exactly what full time 4 wheel drive means. That's what it has always meant. I think you may be confusing it with all wheel drive. That's the version you can't turn off. Subarus, quattros, etc that you mentioned are All Wheel Drive. Full time 4 wheel drive just means it's capable of being used in all conditions.

 

[Gvsukids]

Ordered My first new ride, a 23' Gladiator Mojave (firecracker). Went through all the motions, It's currently in order status D...
I had NOT dug into what "Selec-trac" was, as the build page stated in bold.. "Full time 4wd"

I knew it came with part time 4wd as it's a 4x4.. which is clearly stated. Upon build, seeing "Full time 4wd".. I said to myself who the hell wants "full-time 4wd"??? what a gas hog... maybe a soccer mom? I don't want a CRV, Subaru, or a Audi quatro,..
Noting my last experience with jeep tech consists of a 2004 LJ which I still have.

I'm 45, I work in marketing communications.. Is it me,.. or is that extremely poor communication on jeeps part? Every other option on the build page is strikingly clear, automatic or manual.. mud terrain or A/T, or the image is self explanatory.. there is no need to dig deeper to determine what the feature is.. and "Full time-4wd" is perfectly clear as to what it is..
but what is not, is that you also get 2hi, 4lo, etc.. unless you clicked into it.. but why would you with a description so concise..and to the point??? They need a ux editor over at the jeep.com site.

The dealer will not amend the order. I have a email out to "contact us" on jeep.com with a similar communication as the above..
People..is there a better way to get this amended on my order? and ideally added clarity to their website so other suckers makes a terrible mistake like this?

I live in Wisconsin where there is 200ft of snow and 200 ft of dry pavement stacked back to back like this for miles, selec-trac sounds like the perfect solution to our winters.

Any advice you can give!!

Just order another one and cancel the other one when it comes in.
Dealt with which 4x4 to use on a friend's Jeep when at the dunes. I guess the part-time 4x4 is what you would use part of the time and locks in the transfer case rather than slipping in and out of 4x4.

 

[Robtco99]

Select Trac is awesome in the winter. I can't imagine anyone living in a snowy climate not wanting it. I special ordered mine with it

 

[jensjer]

That's exactly what full time 4 wheel drive means. That's what it has always meant. I think you may be confusing it with all wheel drive. That's the version you can't turn off. Subarus, quattros, etc that you mentioned are All Wheel Drive. Full time 4 wheel drive just means it's capable of being used in all conditions.

So if it's "Full time" why would someone assume it's actually part time? I think what it comes down to is communication, and then ones experience and knowledge about terminology that isn't logical. I've honest to god never assumed "Full time 4wd" was something that you can turn off, or was actually also part time..? All wheel drive & 4wd is the same thing "all 4 wheels are being driven in some capacity", unless you have this inherent knowledge of auto tech. @JeepCares

 

[jensjer]

Select Trac is awesome in the winter. I can't imagine anyone living in a snowy climate not wanting it. I special ordered mine with it

Super thanks for rubbing that in ; )

 

[NachoRuby]

So if it's "Full time" why would someone assume it's actually part time? I think what it comes down to is communication, and then ones experience and knowledge about terminology that isn't logical. I've honest to god never assumed "Full time 4wd" was something that you can turn off, or was actually also part time..? All wheel drive & 4wd is the same thing "all 4 wheels are being driven in some capacity", unless you have this inherent knowledge of the tech.

In US parlance anyway (the rest of the world does things a little differently), just 4wd with no descriptor implies part time capability only (can't use it unless pavement is slick or non-existent). Full-time 4wd means user selectable, but capable of being used in all conditions. All wheel drive means it's always on, all the time.
Full-time 4wd just means you won't break stuff by using it all the time. It's a type of all wheel drive, in that it can be used in all conditions, but it doesn't have to be. It's different than all wheel drive because there's no center differential. Non-descript AWD usually has a center differential (which may be lockable, like on some Subarus ).

 

[NachoRuby]

So if it's "Full time" why would someone assume it's actually part time? I think what it comes down to is communication, and then ones experience and knowledge about terminology that isn't logical. I've honest to god never assumed "Full time 4wd" was something that you can turn off, or was actually also part time..? All wheel drive & 4wd is the same thing "all 4 wheels are being driven in some capacity", unless you have this inherent knowledge of auto tech.

Here's are some links that explain the differences a little better than I can.

https://fourwheeltrends.com/is-full-time-4wd-the-same-as-awd/

https://www.motorbiscuit.com/full-time-4wd-vs-awd/

It's an old holdover term, so not as intuitive as it should be, but jeep didn't make it up. My parents had a Mitsubishi with full-time 4wd when I was a kid, and my friend's folks had an Isuzu trooper with the same type of 4wd.

 

[jensjer]

Here's are some links that explain the differences a little better than I can.

https://fourwheeltrends.com/is-full-time-4wd-the-same-as-awd/

https://www.motorbiscuit.com/full-time-4wd-vs-awd/

It's an old holdover term, so not as intuitive as it should be, but jeep didn't make it up. My parents had a Mitsubishi with full-time 4wd when I was a kid, and my friend's folks had an Isuzu trooper with the same type of 4wd.

I appreciate the info and backstory! Just peeved that It was completely foreign to me.. I'm driving a 04 LJ and I know a heck of a lot about the TJ platform but that was the generation where any of my knowledge stopped. grr. Im in D status with the order do I ask the dealer to cancel the order and re-do.. I'm sure they are gonna be unhappy.. they already told me the cannot "amend the order" I do have a chat out to jeep but I'm sure that's going to go nowhere. Thanks again.

 

[NachoRuby]

I appreciate the info and backstory! Just peeved that It was completely foreign to me.. I'm driving a 04 LJ and I know a heck of a lot about the TJ platform but that was the generation where any of my knowledge stopped. grr. Im in D status with the order do I ask the dealer to cancel the order and re-do.. I'm sure they are gonna be unhappy.. they already told me the cannot "amend the order" I do have a chat out to jeep but I'm sure that's going to go nowhere. Thanks again.

I almost bet they won't be unhappy. It gives them a unit to sell. A lot of dealerships are struggling with that now. I wish I had the full time 4wd. Part time is good in snow, of course. But full-time is much better, especially in rain and other conditions. But I can't get full time, because it's not available on my configuration.

See if they can't build you another, and sell the one you ordered on the lot.

 

[chorky]

Another consideration, because I was in the same boat on my order until things changed, is how long have we lived with just the standard 4wd. We did ok then. Then came out all this fancy traction control stuff. Which is cool. But not entirely necessary. And now is this select track thing. Again super cool. But is it absolutely necessary? Thats just a personal choice at the end of the day.

When I was in your situation I did some research. Discussions are buried on this forum somewhere about 7-8 months ago if you can find them. The system is like a poor mans all wheel drive. By that I mean it only transfers up to 40% of the engine power to the front wheels when activated. So its not like a 4wd. That being said, when you put it in 4wd it does a even 50/50 split like a standard transfer case. One of my concerns was the operation of how all this works is via a clutch system. So its not just a gearset like a normal transfer Case. Its more like a automatic transmission of sorts. So. My concern was its strength and if it would wear out like a limited slip differential does over time. But it wont. and it is rated to handle something like 600 or 800 lb-ft of torque. Or so I was told by someone in the know. the standard transfer is rated at something like 400 lb-ft of torque.

but again. Do you absolutely need it……. Personal question. I wanted it. But I was forced to settle for not having one. Here I am old and maybe not so wise having lived without such fancy tech and operate on snowy icy roads just fine. But given the option it would be beneficial to have and will be on my next vehicle in 10-20 years.

Just wanted to offer another perspective and what I learned having been what your going through.

 

[saintpauljeff]

Select Trac is awesome in the winter. I can't imagine anyone living in a snowy climate not wanting it. I special ordered mine with it

Same. The full-time transfer case was my main motivation for trading into a MY2021 from a ‘20. Lucky I found one on the lot.

 

[Jaxmax]

Talk to your dealer and ask them what they can do, they might not be able to amend the order where it is in the build. Question is how much deposit you have down and if they will let you cancel and apply deposit towards a new order. If they won't return your say $1,000 deposit say ok goodbye and go to a different dealer, perhaps with car prices changing you might even get a better deal. Full time 4WD has been around a long long time , I had aJeep J-10 and a small Wagoneer back in the eighties with it. I waited to get a 2021 Mojave for just that option to be avalible, and sure you can get by without it no problem, but it is awesome in rain, mild poor traction conditions and for driving on partially snow covered roads. Just talk to your dealer.......Jack

 

[jensjer]

Talk to your dealer and ask them what they can do, they might not be able to amend the order where it is in the build. Question is how much deposit you have down and if they will let you cancel and apply deposit towards a new order. If they won't return your say $1,000 deposit say ok goodbye and go to a different dealer, perhaps with car prices changing you might even get a better deal. Full time 4WD has been around a long long time , I had aJeep J-10 and a small Wagoneer back in the eighties with it. I waited to get a 2021 Mojave for just that option to be avalible, and sure you can get by without it no problem, but it is awesome in rain, mild poor traction conditions and for driving on partially snow covered roads. Just talk to your dealer.......Jack

Another consideration, because I was in the same boat on my order until things changed, is how long have we lived with just the standard 4wd. We did ok then. Then came out all this fancy traction control stuff. Which is cool. But not entirely necessary. And now is this select track thing. Again super cool. But is it absolutely necessary? Thats just a personal choice at the end of the day.

When I was in your situation I did some research. Discussions are buried on this forum somewhere about 7-8 months ago if you can find them. The system is like a poor mans all wheel drive. By that I mean it only transfers up to 40% of the engine power to the front wheels when activated. So its not like a 4wd. That being said, when you put it in 4wd it does a even 50/50 split like a standard transfer case. One of my concerns was the operation of how all this works is via a clutch system. So its not just a gearset like a normal transfer Case. Its more like a automatic transmission of sorts. So. My concern was its strength and if it would wear out like a limited slip differential does over time. But it wont. and it is rated to handle something like 600 or 800 lb-ft of torque. Or so I was told by someone in the know. the standard transfer is rated at something like 400 lb-ft of torque.

but again. Do you absolutely need it……. Personal question. I wanted it. But I was forced to settle for not having one. Here I am old and maybe not so wise having lived without such fancy tech and operate on snowy icy roads just fine. But given the option it would be beneficial to have and will be on my next vehicle in 10-20 years.

Just wanted to offer another perspective and what I learned having been what your going through.

I hear you. I'm a huge proponent of less is more.. My daily driver is a 04 LJ, w/250k miles ; )
I live in a climate (Wisconsin) where most roads in winter have 200ft of snow then 200ft of dry patch back and fourth like that for miles on end, it's real flat here, with tons of farmland that drift randomly across roads. I'm long loner willing to risk carpal tunnel syndrome trying to drive in winter ; )

 

[jensjer]

Talk to your dealer and ask them what they can do, they might not be able to amend the order where it is in the build. Question is how much deposit you have down and if they will let you cancel and apply deposit towards a new order. If they won't return your say $1,000 deposit say ok goodbye and go to a different dealer, perhaps with car prices changing you might even get a better deal. Full time 4WD has been around a long long time , I had aJeep J-10 and a small Wagoneer back in the eighties with it. I waited to get a 2021 Mojave for just that option to be avalible, and sure you can get by without it no problem, but it is awesome in rain, mild poor traction conditions and for driving on partially snow covered roads. Just talk to your dealer.......Jack

I'm going to have to do that today, hoping D status orders can still be canceled, it hasn't moved into D1, If you guys want a new rubicon fairly decked out they have them here about 7k under msrp. it's been on the lot for 4 months.. 26miles.. Maybe the climate here for expensive jeeps are far & few between, which causes me concern regarding there willingness to order 2 rigs..

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