Eco diesel Suspension bottoming out on normal roads

[2TH MVR]

What are the chances that Jeep puts a value on the "fix" and reimburses people that have already gotten a lift from another company? A man can dream right?

This is what I am curious about also. Luckily I had the mopar lift installed the day I picked up my JTRD. No issues with bottoming out at all.

I'm sure I'm just repeating others, but I cannot believe that this issue was not found during the R&D phase of the JTD. It's a Jeep meant for offroad.

A lift cannot be the fix. Alot of owners probably only want the stock height.

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[trailless]

This is what I am curious about also. Luckily I had the mopar lift installed the day I picked up my JTRD. No issues with bottoming out at all.

I'm sure I'm just repeating others, but I cannot believe that this issue was not found during the R&D phase of the JTD. It's a Jeep meant for offroad.

A lift cannot be the fix. Alot of owners probably only want the stock height.

I'm just going overboard and getting the EVO 4.5" lift installed next week.

The only way I can see them fixing it without adding any lift is a shorter spring with a much firmer spring rate. Even then, the space between the bump stops is so small that it's laughable that any of the engineers thought that it was fine...

 

[PackMule]

I have been on this thread for a while, and all the other ones too , but I may have missed it. Does anybody actually know what the Spring Rate is for our front springs? Or what it is supposed to be? The Clayton Leveling springs are rated at 188 lb/in... I saw some info on the gas springs that were tested at like 133 lb/in... wondering if the Clayton springs would help.

GOSH I wish Jeep would just tell us what they are going to do!!! I can't make up my mind how I want to proceed

I've not seen posted what the stock diesel spring rates are. Clayton states their Gas JT spring rates are 188, and that goes for both 2.5" and 3.5" lifts, and I assume their 4.5 as well. Clayton customer service told me he thinks the upcoming diesel front spring rates are about 215, again both for 2.5 and 3.5". And they are also testing HD rear springs.

My shop tried to get the Metalcloak springrates, but they didn't give that info out. I think Metalcloak front springs are dual rate anyway, so it wouldn't be apples-apples.

Not seen any public info on the AEV srpings either.

 

[Sting-Gray Neutral Pres.]

A lift cannot be the fix. Alot of owners probably only want the stock height.

That would be me. My truck (Sport) has a fair bit of rake though, I wouldn't mind the front coming up an inch or so to level it and have the solution include just a bit more travel in the front as a result. I actually had to aim my Oculus headlights up from stock to get them at the correct angle. Can't do a real lift on all 4 more than about 2 inches as I then couldn't get into my garage anymore, and I also care more about bed load height and mpg than breakover angle.

 

[Gruffid]

I don’t know about the “friend in Utah,” but I’m the guy in Texas who got the MOPAR 2” lift installed “for free.” It fixes much of the problem, but my ED gladiator with the 2” MOPAR lift still doesn’t ride over speed bumps as elegantly as my wife’s non-lifted 3.6L JLUR. I still hit the bump stops in some scenarios that she doesn’t. As a result, she says I “don’t have a *real* Jeep.” ?

Therefore, after having the lift installed for (I don’t know - 9 months?), I can say the lift itself won’t “cure all of your bump stop crushing ills”. It won’t behave like a 3.6L equivalent trim Gladiator - and forget high-speed sand bombing. Maybe adding the 1” spacer in addition to the 2” lift would do it for regular use.

Now, slow speed rock crawling… the 2” lift does pretty good. I can’t remember hitting the bump stops. But I’ve only been on maybe level 6-7 trails so far (badge of honor rating).

 

[skerb]

response from JC:

"Hi. The Star Case you provided is the temporary fix/inspection details. We want to assure you that our teams are keeping a close eye on this and anticipate a fix to be released soon. Please stay in touch with your dealer moving forward.

Kate
Jeep Cares "

 

[Suszynch]

Well..
My jeep has been in the shop for the last 3 weeks or so waiting on ball joints, which my dealer believes need replaced to remedy the bottoming out issue. Having just received it at the end of last year, and having had no issues related to ball joints I feel like dealers are just shooting into the dark at this point.
Recently got a new jeep case manager who seems to be a lot better than some of the others I worked with, and I'm not her first diesel case. She advised me once I get the vehicle back to hold onto it because she expects the fix to be out in the next couple of weeks.
She couldn't give me specifics but she has had some correspondence with the 'star team' that suggests that it could be different tuned shocks / upgraded bump stops.
Nevertheless, I'm sure it will be whatever the cheapest 'fix' for the problem is.

She was very direct in saying to get into queue quickly for the parts when they are available because she expects supply to be an issue specifically referencing the pending recall on the ram diesel fuel injectors that there is zero supply for.

 

[rharr]

Well..
My jeep has been in the shop for the last 3 weeks or so waiting on ball joints, which my dealer believes need replaced to remedy the bottoming out issue. Having just received it at the end of last year, and having had no issues related to ball joints I feel like dealers are just shooting into the dark at this point.
Recently got a new jeep case manager who seems to be a lot better than some of the others I worked with, and I'm not her first diesel case. She advised me once I get the vehicle back to hold onto it because she expects the fix to be out in the next couple of weeks.
She couldn't give me specifics but she has had some correspondence with the 'star team' that suggests that it could be different tuned shocks / upgraded bump stops.
Nevertheless, I'm sure it will be whatever the cheapest 'fix' for the problem is.

She was very direct in saying to get into queue quickly for the parts when they are available because she expects supply to be an issue specifically referencing the pending recall on the ram diesel fuel injectors that there is zero supply for.

Just saying ball joints don't fix bottoming out. Ball joints effect steering and handling, not up and down travel. That is a bizarre solution to a problem with a known fix. You dealer is just wasting time and resources.

 

[Suszynch]

Just saying ball joints don't fix bottoming out. Ball joints effect steering and handling, not up and down travel. That is a bizarre solution to a problem with a known fix. You dealer is just wasting time and resources.

I definitely agree, a brand new top-of-the-line off-roader coming off the assembly floor with bad ball joints? Can't tell you how many ball joints I've replaced myself and I was kinda shocked that was their solution. but my original rep insisted I let them try to fix it as they were entitled to their process for preparing the vehicle.
I feel better knowing they've been paying for a rental the entire time making the issue more expensive than just a couple of suspension parts.
But my new rep just advised me to hold onto it until the fix becomes available. I'm just going to lift it anyway, but I'm making sure they fix this out of principle before I toss their parts in the spares bin in the back of my garage lol

 

[rharr]

Yes, had no patients for mopar to fix the issue and went with a rock krawler 3" adv system myself, can't be happier, the stock stuff was to mushy and now, no bottoming out.

 

[PackMule]

She was very direct in saying to get into queue quickly for the parts when they are available because she expects supply to be an issue specifically referencing the pending recall on the ram diesel fuel injectors that there is zero supply for.

This is a very valid point. EVERY manufacturer and supplier is experiencing supply chain issues right now. FCA would be no exception here.

So... in addition to needing to put faith into FCA to do a stand-up job on engineering a solution, you also need to have faith in them getting the parts to all the people experiencing this issue.

I'm going to Moab in two months. For these reasons, I'm moving on to do my own lift and mods... Albeit with the limits of what's available out in the market right now. Had this jeep for over 14 mos now. Time to move on so I can use it...

 

[Glad_he_ate]

Sad to see from what I’ve been reading that this is going to be a rubi fix. The rest of the diesel owners that still bottom out on a railroad crossing or pot holes and have no suspension available for off road use as the truck was supposed to be meant for will be left holding the bag to do out of pocket upgrades to drive down a forest service rd. Now I’m not a big off roader but I did buy a jeep.. my Saab 9-5 aero had more available suspension travel.

 

[james2021dieselglad]

Sad to see from what I’ve been reading that this is going to be a rubi fix. The rest of the diesel owners that still bottom out on a railroad crossing or pot holes and have no suspension available for off road use as the truck was supposed to be meant for will be left holding the bag to do out of pocket upgrades to drive down a forest service rd. Now I’m not a big off roader but I did buy a jeep.. my Saab 9-5 aero had more available suspension travel.

Let's hope that isn't the case.

 

[james2021dieselglad]

@JeepCares Any TSB news yet???

 

[GoFastGoFish]

So basically after almost 6months at dealership there is no completed resolution. I did go another route as my vehicle has been out of service since 10 days after purchase.. I do not think I will fully disclose my details just yet.. It's definitely an engineering failure, and to my knowledge they need to prepare legal info for the TSB/Fix and supposedly that's the hold up. Though I would imagine resourcing the parts is more likely the delay. Every manufacturer is stretched thin..

I will say from my experience the way Jeep handled this situation is unacceptable. The retention group did not call me on the days they were supposed to.. gave me no clear information, gave the dealership no direction, etc. The only people that pushed for information were part of the North East/Atlantic Rep team and Star team as well as dealership. This whole process relies so greatly on the communication it's sad to see this type of response. Dealerships can be the breaking point for the whole thing. It's important that you find/work with a dealership that doesn't play games and goes out of their way to push Stellantis. A lot of the times it's a Stellantis vs the Dealership arrangement, so most dealerships just agree to play the game.

At the end of the day, I really don't even know anything else about this trucks performance because I haven't had it in my possession long enough. Though I hope everyone has good luck with their rigs..

I ordered a TRX , but I am still in love with the Glad's looks/ capability (when functioning correctly) who knows what my final decision will be.

Stay Safe all and sorry for the long response!!

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